Privacy Policy

Information We Collect

Depending on how you interact with Total Promotions, we may collect information including:

Information you provide directly. This may include your name, email address, phone number, company name, job title, business information, project details, messages, files, and other information you choose to provide when contacting us or working with us.

Website and usage information. When you visit our website or other Total Promotions web properties, we may collect information such as your IP address, browser type, device information, referring pages, pages visited, dates and times of access, and similar technical information.

Client and account information. When we provide services to a client, we may access information contained within advertising platforms, analytics tools, websites, customer relationship management systems, reporting systems, marketing platforms, and other business systems that the client has authorized us to use.

Communications and lead information. If you contact us through a website form, email, telephone, CRM, scheduling system, or another communication channel, we may retain the information necessary to respond to you and manage that relationship.

How We Use Information

We use information for legitimate business purposes connected to the services we provide, including to:

• respond to inquiries and communicate with prospective and existing clients;
• provide marketing, advertising, creative, reporting, technology, and management services;
• manage advertising campaigns and marketing systems;
• create reports, dashboards, analyses, and operational workflows;
• configure and operate client CRM and lead-management systems;
• authenticate users and provide access to client portals or account-management systems;
• maintain, secure, troubleshoot, and improve our technology and services;
• prevent fraud, misuse, unauthorized access, and other security issues;
• maintain business records and meet legal, contractual, accounting, and regulatory obligations.

We do not sell personal information or client information as a business model.

Google Account and Google Ads Data

Total Promotions may use Google OAuth and Google APIs, including the Google Ads API, to provide authorized advertising management, reporting, automation, account administration, and related marketing services.

When a Google account is connected to a Total Promotions system, we may access Google data only within the permissions authorized by the account holder and only for legitimate functions connected to the services being provided.

Depending on the authorization granted, this may include Google Ads account structure, campaigns, advertisements, keywords, targeting, budgets, bidding information, conversion information, reporting data, account settings, and other information made available through the applicable Google API.

Google user data may be used to:

• manage authorized Google Ads accounts;
• retrieve advertising and performance information;
• prepare reporting, analysis, and recommendations;
• support authorized campaign administration and changes;
• operate internal workflows and technology used to deliver our services;
• maintain the reliability, security, and accountability of those services.

We do not use Google user data for unrelated advertising, sale to data brokers, or other purposes inconsistent with the authorization provided by the user or client.

Client Portals and CRM Systems

Total Promotions may provide authenticated client portals or access points, including services made available through TotalPromotions.com or its subdomains.

These systems may provide access to CRM functions, marketing information, leads, communications, reporting, account information, or other client-specific services.

Some of these services may be operated using third-party technology platforms, including customer relationship management and marketing automation providers. Where appropriate, those providers process information on our behalf or on behalf of our clients subject to their own security, privacy, and contractual obligations.

Access to a client portal does not make one client's information available to another client.

Service Providers

We may use trusted service providers to support our operations, including providers of:

• cloud hosting and infrastructure;
• advertising and analytics platforms;
• CRM and marketing automation systems;
• website hosting and content management;
• reporting and data-processing tools;
• security and authentication services;
• communications and scheduling systems;
• professional services such as legal, accounting, or technology support.

We provide service providers only the information reasonably necessary for the function they perform.

Information Sharing

We may disclose information when reasonably necessary:

• to provide services requested or authorized by a client;
• to service providers acting on our behalf;
• to platforms or systems a client has directed us to use;
• to comply with applicable law, court orders, subpoenas, or lawful government requests;
• to investigate fraud, security incidents, misuse, or threats to individuals or systems;
• to protect the rights, property, security, or operations of Total Promotions, our clients, or others;
• in connection with a merger, acquisition, financing, sale, reorganization, or similar business transaction.

We do not disclose confidential client information for promotional purposes without authorization.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain appropriate business and accounting records, resolve disputes, enforce agreements, meet legal obligations, and support legitimate security and operational requirements.

Retention periods vary depending on the type of information, the client relationship, contractual requirements, and applicable law.

Where credentials, tokens, passwords, or similar authentication information are required for system operation, we use appropriate secure storage and access controls and retain them only as long as necessary for the authorized purpose.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, authentication, encrypted communications, secure credential storage, logging, least-privilege access, account separation, and other safeguards appropriate to the systems involved.

No internet-based system can be guaranteed to be completely secure, but we treat the protection of client and user information as an operational responsibility, not an afterthought.

Cookies and Similar Technologies

Our websites and systems may use cookies, pixels, analytics tools, session technologies, and similar mechanisms for purposes such as:

• operating and securing the website;
• remembering user preferences or authenticated sessions;
• understanding website usage;
• measuring marketing effectiveness;
• improving website and service performance.

Your browser may allow you to block or delete cookies. Some authenticated or interactive functionality may not work properly if certain cookies are disabled.

Your Choices and Privacy Rights

Depending on where you live and the nature of our relationship with you, applicable law may provide rights concerning your personal information, including rights to request access, correction, deletion, or information about how your information is used.

You may also contact us to:

• ask what personal information we maintain about you;
• request that inaccurate personal information be corrected;
• request deletion where legally and operationally appropriate;
• withdraw an authorization you previously provided;
• ask questions about how your information is handled.

Certain information may need to be retained where required by law, contract, security needs, or legitimate business-record requirements.

If you have authorized access to a third-party platform such as Google, you may also be able to revoke that authorization directly through the applicable provider.

Children's Privacy

Total Promotions provides business and professional services and does not knowingly solicit or collect personal information from children under 13 through its general website or business services.

If we become aware that information from a child has been collected inappropriately, we will take reasonable steps to remove it.

Third-Party Websites and Services

Our websites, communications, portals, or client systems may contain links to or integrations with third-party websites, platforms, and services.

Their privacy practices are governed by their own policies. Total Promotions is not responsible for the privacy practices of third parties that operate independently from us.

Changes to This Policy

Our services, technology, and legal obligations may change over time.

We may update this Privacy Policy when appropriate. The current version will be posted on this page with its effective date.

Contact

Privacy questions, requests, or concerns should be directed to: